Plusnet broadband is available in three speeds average download speeds listed : 10Mbps ADSL broadband , 36Mbps fibre optic broadband , or 66Mbps fibre optic broadband. That's pretty standard — much the same as what's available from Sky , TalkTalk , and Now Broadband — but hardly the fastest on the market. The Hub One is a step up. The Wi-Fi works well, with dual-band AC wireless so that compatible gadgets can get a faster connection.
Plusnet is renowned for its customer service, not just for its high quality but also for its fully UK-based call centres. All Plusnet broadband comes with basic line rental and pay-as-you-go calls. And there are better options if you need a robust home phone package.
It does have one thing up its sleeve for you to watch, though…. You can add the full pack either through Sky TV if you subscribe, or via the app — available on mobile, tablet, games consoles, various smart TVs, and other gadgets. If you're after low-price broadband, Plusnet is one of the best providers out there. Download speeds are akin to some of the more costly providers, customer support is excellent, and, according to Ofcom, its service garners very few complaints.
And the ability to get BT Sport ain't bad either. It's definitely missing a lot of the stuff you can get with other providers - like free public Wi-Fi , or ultrafast speeds , or the extra TV service a number of providers can offer.
Reviewer Ash. Location Leigh-on-Sea. Comments Plus net has cost me a fortune lately. Engineer said nothing wrong with broadband, need new hub. What would a new hub have cost them?
Reviewer Ahmed Fahmy. Reviewer Jean Downey. Comments I have had Plusnet since January and am extremely disappointed with this broadband. I have difficulty contacting this company to try and get the problem sorted. I thought talk talk was bad but Plusnet is completely awful. Reviewer Sahar. I been with them and I swear it was disconnecting every 5 minutes. Horrible system. Save your money and dont join them and save your money and time. Reviewer Simon Johnson. Comments Disgraceful customer service.
Moved house and then had to deal with total incompetence. Don't go near these cowboys. Reviewer David H. Comments Just a small problem with an amnesiac third party router. Kyle was great - just talked me through the process and made sure I had all the necessary details for a quick fix. Excellent - previous service issue was solved promptly and politely too. Reviewer Dave. Comments Worst decision ever made, Broadband speeds are diabolical, and randomly drops out it might as well be dial up.
I suggest others do the same. Reviewer Marc. Comments Reased my bill twice in three months never got a 50 pounds girt card totally rubbish service especially customer services would not recommend to my worst enemy!! Reviewer Baldev. Location West Midlands. Comments If only I could give them a 0 review. We are a pharmacy and we should have had Plusnet move our line over on the 27th Aug, but to date 9th Sept still no phone line or broadband. The move was supposed to be from old provider to them and supposedly a simple switch.
To date they have not sent out an engineer after promising us on 3 occasions and all they seem to do is continue to make false promises. We have had one of our housebound patients go into hospital as he was not able to get through to us in order to have his medication delivered.
Absolutely diabolical company, worst provided I have ever dealt with. You can even talk to the managers all they say is they will only tell you the same as what we tell you!! Reviewer Phil. Ratings Speed 2 stars. Comments Recently had to leave plusnet through moving home. They were all nice nicey until I'd left. Then the threats came. It's our mistake don't worry. But yet the threat as been escalated to a debt agency.
Absolutely diabolical service. Don't go near. Reviewer Neeta. Comments Terrible mistake changing to Plusnet. From day one had issues connecting to internet: 1 Buffering 2 Loss of sound when watching films on Netflix or Prime 3 frozen screen 4 unresponsive computers 5 upstairs always and even sometimes downstairs sat right next to router end up using mobile data to watch something 6 constantly router goes off 7 speeds drop They say it's because they provide budget routers which need us to buy our own booster They say they just provide the connection but are not responsible for what happens to it in the house.
Never had problems with Sky.. Can't wait for the contract to end. Reviewer Imogen. I just upgraded from standard to Fibre broadband with Plusnet and it went without a hitch - had an issue setting up the new router but they answered my call within minutes and provided a solution immediately, now I have superfast internet.
Really happy with Plusnet, so glad I decided to renew with them. Reviewer Carl. Comments I suspect many of the recent 1 star are fakes, someone trying to reduce plus net rating. I have no problems with plus net, other than being put in a queue for customer support. Very few drop outs I can't remember one since BT or whatever they are called now fixed a fault on the line about 3 years ago.
I have been with pmus net for at least 15 years and can not see me changing ant time soon. Reviewer Mike Balint. Comments The worst internet provider I ever met!
Most of the day doesn't have any internet speed! If you call them the answer is there is no problem, everything is fine! It will be a very long 18 months for me. I won't recommend them to any one. Avoid plusnet!!! Reviewer Julius. Comments By far the worst internet company you could get. The speeds are unbearably low, customer service horrible, and in case you want to leave their iron grip, you get slapped with a high cancellation fee.
Reviewer Martina. Comments This is the worst experience ever regarding broadband and then speaking to their technical team to fix the problems. The staff basically told me to be quiet, stop complaining, and to stop calling. I was screamed at, spoken to in a rude and condescending manner, insulted.
I regret joining plusnet and its been hell every week for 9 months since I joined. The broadband is weak, it drops constantly and this is after 5 engineer visits and 3 routers. I give up. Reviewer S. Comments Worst internet provider ever! I have had countless problems with Plusnet. We have booked for the 4th or 5th engineer to come out and 'fix' the problem. The first 3 engineers made the internet even worse.
We've had to buy an internet booster to try and make it better ourselves. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here. In this article. Plusnet takes pride in its down-to-earth and friendly customer service, but can its broadband speed and connection reliability match the best broadband companies? Use Which?
Switch Broadband to find the best Plusnet broadband deal for you. Members can also read our full review, including:. We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret. If you're already a member, log in now, or join Which? That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services.
If they charge too much they're not eligible, whatever score they receive in the survey. Broadband Which? Recommended Providers : discover which two providers impressed most in our latest survey. Plusnet typically supplies the Hub Zero router with its standard speed packages this is free.
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