The new conversation will have the same followers and assignee as the old one, and any comments on messages in the new conversation will also be moved. Tags and activities will not be ported over, but you can update tags in both conversations as needed after the split.
Additionally, the new split conversation will be open, even if the old conversation was archived. You can split a conversation multiple times! For example, if you have a conversation with 10 messages, you can first split messages into a new thread, then split messages into another new thread.
You must initiate a split with less than 50 subsequent messages. You can merge these threads afterwards if you want to end up with two conversations for messages and We will surface an error in the app if you try to split a conversation that would have more than 50 messages in the new thread. I just stumbled across this. Don't recall seeing this great new capability in announcements.
Love it! Cleans up those pesky auto-responders just move and delete. John Fabrega Great to hear that you are enjoying it!
I absolutely love this feature! Thank you! Is there anything in the works to be able to move a message and all the ones following it into a new thread?
Given this option wasn't available in the past, it would be nice to separate and clean up past threads as they reopen. Helen Giles I'll definitely pass your feedback on to the product team! This feature isn't currently in progress but we'll update you guys if it gets built :. Is there a reason why this option only appears on certain emails? I am trying to start a new conversation and the option is not available in the drop down. Brooke Carlton What type of conversation are you trying to do this from?
Currently it's only available for email conversations. Are you referring to a chat or SMS message perhaps? This is nice- for our use case, it isn't complete though Hi Allie Huang - in your case, you could split off the message, then use "merge conversations" to reconnect the message back into the thread.
Our customers have been doing this to piece together their related threads :. Is it possible to set that all incoming emails will be separated and I don't have to choose this option for each new conversation?
It's much easier for me to have all emails separated. Robert Romanowicz Hi there! Yes, you can do this via the threading mode you have set for your email channel.
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