Why not mochahost

Late responses, sometimes up to 24 hours for urgent tickets, and they don't bother helping you, not even looking at your issues. Maintain a sloppy attitude towards urgent ticket. They have level-1 and level-2 support team. Most of them not all, just most, especially level-1 team could not go straight to the key point of the tech problems. If you submit a ticket for problem-A, "first round" within first 8 hours we always could not get the helpful reply, sometimes support would paste a standard reply or paste the informations from knowledgebase even we said that we already read the knowledgebase and what we have tried that obviously not reading our content carefully.

Then we often have to descrpt again. Then "second round", support maybe mislead you that you have to do other things first please, we hope to solve the problem-A, not B,C,D or other unimportant things. If lucky, after about "next round" you would get the answer but most of time, they would transfer to another level-1 support and then new staff repeat the "first round" again please, why not just read the replys in the ticket?!

Even we already offer snapshots when we submit ticket, at this moment the another support would still ask you again for the snapshots. And Most of time! Okay, However, time goes by. It often spent more that 24 hours with level-1 team and then begin transfer to level Then the level-2 team often just use 5 minutes to solve it!! So,tell me, why keep the leve team?! More terrifying is,they don't offer a way for client to upgrade the ticket directly to level-2 team, even we clearly states the problem was urgent and hope to directly transfer to level No,they don't!

On some urgent issues, communicating with leve team become just a waste of time. This really frustrated us. We believe that "support" is also a important part of the services that we paid for.

Bad support for SSL. In a word: Before work in easy way. Unless the support team feels good and is up to help you, you will never have the https behind your domain name. In the SolidCP, we can really easy to setup a free cert from let's encrypt. Anything was fine in the first 2 years, easy way to setup new free ssl on new website and automatic update before expiration.

I still cannot understand what happened?! In the last passed 6 months, this feature often broken. The SolidCP show that ssl was setuped successfully not in fact broken, if you refresh the page then you can see not successful in fact. At the same time, the automatic renewal of the certificate dose not work. We submit tickets to the tech-team, but this bug happened again and again, not solved really just install the cert by their server-side. The leve support team just said the server and network is normal.

The website was down at that moment in order to keep safety we use HTSL, which most browsers will force use https until 1 year passed, therefore if the ssl cert not work, the website cannot be accessed. However, the leve team just hastily induced the problem into web.

This was quite fearsome!!! I don't want to say more, check the snapshot pls The picture is relatively long, please zoom in and view. In the snapshot, you could again see the arrogance and ignorance of the support staff again! Really frustrating!! I know that "unlimited" is just a common promotional tool in the industry. But the reality is close to not complying at all. We host 30 websites in MochaHost. But I need to explanation that, we just use total of MB disk usage total! Big files and pictures we already host in other CDN provider , 2 sql server database with less than records total.

Some of them just host several static pages Therefore, in fact, we use quite less resource of the server. Lack of safety awareness, rudeness, and disrespect for customers. Due to the reason that free cert which signed from MochaHost will show "untrusted" in myssl. As result, do not work Then we submit a ticket Finally level-2 tech-team reply that the shared hosting does not support upload cert by ourself?! Okay, we accept this but why not to disable the upload enter of solidCP?! Before level-2 tech-team reply, it took us much rounds again to communicate with leve team And the leve team require the password of paid DV cert.

We explained to them that we cannot offer the password due to safety concerns and hope to get their understanding. MochaHost partners with SiteLock — a service that protects your server from malware. They also provide you with automated anti-spam software that automatically tracks suspicious activity and notifies you about any issues.

Also, Mochahost provides many articles with screenshots and step-by-step instructions to read more about how to protect your website. On the one side, Mochahost is one of the most budget-friendly hosting providers. It has reliable cloud infrastructure, a variety of Windows plans, managed WordPress hosting, free migration, free domain for life, and many useful add-ons. But there is the other side as well. Its performance may not be as promised, according to customers and other Mochahost com.

So think twice if you need a consistent performance, and your website is a commercial one. In other cases, Mochahost is a good value for its price. What about SEO optimization? The tools are included for free with Business and Mocha - shared Linux hosting packages.

They will help you raise your visibility in search results and attract more traffic to your website. What is the lifetime discount guarantee? Mochahost guarantees that the renewal price will be the same or less when purchasing products protected by their 'LifeTime Discount Guarantee.

Iryna is SEO expert at Sitechecker. She is responsible for Web hosting categories and reviews. Obsessed with creating valuable content and analytics. Fast Links. Mochahost Alternatives. Iryna Krutko. If you prepay for three years, your plan gets a discounted price that stays the same even once you renew. And this is not just for shared hosting users. If you think those are great deals — and they are — MochaHost will do you one better. Unexpected price hikes are one of the most annoying things about hosting.

MochaHost gives you peace of mind that your hosting solution will remain affordable. Now, this is the part most MochaHost reviews get wrong. Dozens state MochaHost has a 6-month money-back period, which is untrue. In fact, the provider offers a full refund only within the first 30 days, like most hosts. After this, you cannot invoke the money-back guarantee. Instead, the risk-free guarantee lets you get a prorated refund within days from your purchase.

This is an excellent option, and few hosts are confident enough to let you back out after such a long period. MochaHost might have an attractive offer, but there are definitely a few things to keep in mind. Instead, they let you access as many resources as you reasonably need to support your website.

Users that abuse the policy are forced to upgrade or get suspended. The issues occur when a website takes off. In such cases, the provider has to force an upgrade, or anyone could exhaust the servers.

This makes it challenging to plan service upgrades. In fact, the bulk of its facilities is located in Chicago. The USA web hosting provider has a system of data centers and other points of presence to quickly deliver content across North America and Europe. A CDN helps deliver static content all around the world. However, your data gets automatically hosted in the US. This means the content delivery times are generally the shortest close to the main facility.

The further your visitors are, the longer it takes to deliver your web pages. MochaHost has plenty of useful tools in its arsenal. The problem is that only some are available across the board. For instance, you would have to get the Business plan to take advantage of SEO tools, a migration service, WordPress optimization, and a bunch of security features.

MochaHost only uses the structure to push users into buying an upgrade. Though MochaHost has decent features, you might need to pay more to get everything you need. On further inspection, the guarantee starts looking a bit suspicious.

However, the website in no way specifies acceptable speeds or what happens in case of a breach. I checked the Terms of Service, and there is no mention of the policy.

At this point, I contacted MochaHost support about the guarantee. Unfortunately, the agent just cited what was on the site. Once I pressed them a bit, they conceded I can just use the money-back guarantee to get a refund if the servers are too slow. While including server speed in the SLA is an exciting concept, MochaHost only mentions it as a sales tactic, nothing more.

MochaHost has three hosting plans. All three offer unlimited hosting resources, but the features are different. Generally, you get the best long-term discount by prepaying for three years, and this is the pricing listed below.

You can go for a shorter deal, but this would lose you the lifetime discount. However, your first term would still come at half the price, which is excellent. The provider definitely has its advantages, which is confirmed by the numerous positive MochaHost reviews. The features are also decent.

You can get tools for both Linux and Windows Server, excellent management for WordPress, and powerful integrations. There are some issues to take care of, though. MochaHost is one of the most budget-friendly choices if you need cheap web hosting in the USA, but there are more polished offers if you have a few bucks to spend. You do have to pay for three years in advance to get this price. This makes MochaHost one of the most affordable hosting providers in the long-term. Only a few website hosting companies in the USA can match the initial price, and most of those are more expensive on renewal.

Yes, MochaHost categorically outclasses GoDaddy. GoDaddy , despite its effective marketing, has many flaws. The support is inexperienced and outsourced, there are no backups or migrations, and it focuses more on upsells than providing a functional service. Meanwhile, MochaHost has a decent offer, albeit with a few downsides. It includes all the crucial features for Linux and Windows users. The host is incredibly cheap, and it even has some of the most affordable long-term deals. You can check out more about it in the MochaHost review above.

MochaHost outperforms GoDaddy at every corner, save for pure server speed. MochaHost is solid, albeit not perfect. It is reliable and has excellent features for both Linux and Windows users.

There are some iffy policies that most MochaHost reviews take at face value, though, like the speed guarantee. Branko is a round-the-clock tech geek and loving it. His ideal vacation destination is the Akihabara District or really any place he can take his computer. Instant Checkmate. Brixly Review.