NHS online coronavirus services. View NHS online coronavirus services. This page does not provide medical help. People visit It is one of several digital NHS services that are empowering people to manage their own health and care. We improve the service using surveys and on-page feedback from our users. We also carry out follow up interviews with our survey respondents. Calls from landlines and mobile phones are free.
How does it work? Calling will get you through to a team of fully trained call advisers, who are supported by experienced nurses. They will ask you questions to assess your symptoms, and give you the healthcare advice you need or direct you to the right local service. Where possible, they will book you an appointment or transfer you directly to the people you need to speak to.
If they think you need an ambulance, one will be sent just as quickly if you had dialled The qualification of nurses to give medical advice was also questioned in some quarters. Much of this criticism stemmed from the Government appearing not to take into consideration some of the concerns raised by stakeholders during the extensive consultations that preceded implementation.
However, public satisfaction with the service is reported to be high. The NHS has reported that between two and three per cent of its callers are unaware of the severity of their symptoms and are immediately referred to emergency services.
Critics of the clinical service provided have suggested that diagnoses err on the side of caution. There were 1,, calls offered to the NHS service in England in January , an average of There is a growing body of evidence that such interventions have a positive impact in reducing costly face to face contacts with clinicians in both primary and secondary care. However, the current model of clinician validation should be considered.
Third party histories are notoriously unreliable, even when recorded by a trained member of staff. Things change, and situations evolve. Such skills in listening and accurately recording information are currently used in primary care settings, both in and out of hours.
The evidence is clear that the input of highly trained clinicians in telephone triage positively impacts on both patient outcomes and reducing burden to health services.
As the health service considers what it wants NHS to do, a greater role for clinician input seems an obvious choice. The means to communicate patient information between GP practices, their local GP out of hours and on to the local service already exists.
This is usually done by means of a rather clunky and outdated method of paper based communications known as special patient notes, which were primarily developed to manage end of life care, but have expanded to include some other chronic disease care plans.
Of course, the road to a more electronically joined up health service has not run smoothly to date. Although this may feel like an aspirational notion at the moment, there are certainly moves towards realising this ambition. It certainly seems that movement to a modern and slick service would be safer and more effective. In an increasingly instantaneous and digital world, patients seek health advice online.
Non-NHS sites and platforms do exist.
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